Scores describe how well your brand performs against the assessment criteria, based on the evidence reviewed. They are a guide to priorities—not a prediction of sales or a measure of how successful your business is.
- 0–2 Significant failure
- A major weakness in the assessed area. The underlying issue needs close attention.
- 3–4 Weak
- The area is underperforming, with clear weaknesses that limit its effectiveness.
- 5–6 Functional
- It performs its basic role, with meaningful room to improve.
- 7–8 Strong
- It performs well, supported by clear evidence and a few opportunities for refinement.
- 9–10 Exceptional
- Unusually effective performance, requiring particularly strong supporting evidence.
Overall score and individual signals
Where the evidence is sufficient, you receive an overall Brand Health Score alongside the five signal scores. The individual signals show where strengths and weaknesses sit; the overall score gives a broader view.
A brand can look consistent while still lacking clarity or distinctiveness. A strong score in one area does not automatically lift the others. The findings and recommended actions explain what the numbers mean for your business.
Confidence is different from performance
High confidence: the business context is clear and the relevant material is representative, with no major evidence gaps.
Moderate confidence: the assessment is useful, but some limitations may refine the findings.
Limited confidence: missing context, incomplete evidence or contradictions could materially change the conclusion.
What if something cannot be assessed?
Missing evidence is not treated as poor performance. An indicator without enough support is marked as having insufficient evidence, rather than receiving an invented score.
“Not applicable” is reserved for an area that genuinely has no meaningful role in your business. Where a full conclusion cannot be supported, you receive a partial assessment with the limitations made clear.
How the findings become priorities
The assessment identifies the strongest findings, the biggest opportunities and three to five recommended actions. These are shaped by the business you want to build and the problems the evidence actually shows.
The right next step could be clearer messaging, better customer reassurance or more disciplined use of an existing identity. A rebrand is considered when foundational identity issues justify it.